Before calling us, find out more about which repairs are our responsibility and which are yours: 

Do it yourself repairs
Booking a repair
What to expect after booking
Prevent condensation in your home
Important information about asbestos

Before calling us for an appointment, try our quick fix videos:

Book a repair appointment if something is broken or not working properly in your home.

  • Book, change or cancel an appointment online through MyAccount 
  • Emergency? Call us on 0300 456 2531.
  • We’ll assign a member of the repairs team to your request
  • We’ll send you a text message to confirm your appointment
  • We’ll send you another text message the day before the appointment as a reminder
  • Our team will visit and carry out the repair

Condensation is produced when warm air containing water vapour touches a cold surface. It usually happens during normal activities such as having a shower, washing and drying clothes or boiling a kettle.

If condensation forms where there is little or no ventilation, it can form a black mouldy-looking growth. Don’t worry if this happens, just follow these simple steps to prevent and treat:

Produce less moisture by:

  • Using lids on saucepans to reduce steam.
  • Avoiding using radiators to dry clothes.
  • Venting tumble driers to an open window or outside.

Stop moisture spreading by:

  • Opening windows or use extractor fan during cooking or washing.
  • Keeping windows open for 20 minutes after activity.
  • Wiping away condensation when it appears.

Ventilate moisture by:

  • Opening your window vents when inside a room.
  • Leaving gaps between furniture and walls.
  • Avoiding overfilling wardrobes and drawers.

Provide even heating by:

  • Keeping your home warm to prevent condensation forming.
  • Leaving your heating on lower for longer.
  • Keeping all rooms heated, including ones you don’t use

Treating mould caused by condensation:

  • Treat it straight away to prevent it spreading.
  • Sterilise the affected area with a fungicidal wash and keep an eye on it – if it comes back, treat it again.
  • If it clears up, paint the affected area with some fungicidal paint or, if using wallpaper, use paste with fungicidal properties.
  • Dry clean carpets or clothes with mould growing on them, vacuuming or brushing the mould can be hazardous to your health.

Prevent mould from forming by wiping up any condensation you see in your home.

Asbestos has not been used in the UK as a building material since the early 1980s. It is not dangerous if it is in good condition but can cause illness if it is broken up and inhaled.

Most asbestos has either been removed from Futures Housing Group properties or is contained safely in:

  • Gutters and rain water downpipes
  • Soffit boards, boarding under canopies
  • Textured paints and artex
  • Flat corrugated roof or wall sheets, especially garages
  • Cold water tanks
  • Roof slates, felts and linings
  • Bath panels
  • Roof and wall claddings
  • Some storage heaters
  • Internal partitions

Futures has conducted an asbestos survey and keeps a register of properties which contain asbestos.

Should any asbestos materials, or materials that you think may contain asbestos, become damaged or you wish to carry out DIY work that could disturb asbestos, please contact the Futures Housing Group Asset Management Team immediately on 0300 456 2531.

Making alterations to your home.

Some alterations to your home require permission from us. To find out, follow the link below:


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