We want all our customers to have an effortless experience when they need our help. You can get in touch with our customer contact centre in lots of different ways during the working week - find out more below. We also have an emergency service if you need an urgent repair to make your home safe outside our normal working hours.

Our normal opening hours:

  • Monday to Thursday: 8.30am - 5pm
  • Friday: 8.30am - 4.30pm

For service updates, Futures news and other information, please follow us on social media. You can find us on Facebook  or LinkedIn.

Ways to get help and information

A red wired phone against a white background


You can phone our Customer Contact team during normal working hours on 0300 456 2531.

Call times can vary depending on the day of the week and time of day. Mondays and just after opening can be particularly busy. Extreme weather and other events can also increase demand and waiting times. 

We work hard to answer calls as quickly as possible and are there to help you. We appreciate your patience. If you can't wait, you can use the option for a call-back. 

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If you prefer traditional mail, you can write to us at the address below:

Customer Services Team

Futures Housing Group

PO Box 141

Innovation House

Coniston Court

Blyth  NE24 9FQ

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