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Contact us

We want all our customers to have an effortless experience when they need our help. You can get in touch with our customer contact centre in lots of different ways during the working week - find out more below. We also have an emergency service if you need an urgent repair outside our normal working hours. 

Our normal opening hours:

  • Monday to Thursday: 8.30am - 5pm
  • Friday: 8.30am - 4.30pm

For service updates, Futures news and other information, please follow us on social media. You can find us on Facebook, Twitter or LinkedIn

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Write to us

If you prefer traditional mail, you can write to us at the address below. 


Customer Services Team

Futures Housing Group

PO Box 141

Innovation House

Coniston Court


NE24 9FQ

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Out-of-hours emergencies

Our out-of-hours, emergency-only service can be reached on 0300 456 2531.


Please note that this service is only to 'make-safe' any immediate hazards and is not a full repairs service.

A map to our main office, Futures House. 

Please note that you must have an appointment to visit us.

The address is:

Futures House, Building 435, Argosy Road, Castle Donington, England, DE74 2SA

We think Futures is a great place to work and we welcome talented people who share our values and enthusiasm for helping and supporting our customers.

You can find more information about what it's like to work here and what opportunities are available on our dedicated careers page.

Click here to visit the careers page

Everyone should have a comfortable, affordable, warm home and employment - and yet for many that is still an aspiration. So as long as there is a housing crisis, we're committed to doing everything we can to help. 

If you want to join us to help achieve great tomorrows for our communities, visit our partnerships page.

Click here to find out about partnerships

As a responsible landlord and employer, Futures Housing Group follows the strict conditions set by a number of regulatory bodies to make sure that we meet our responsibilities to our customers, partners and staff. 

Click here to view our policies

Update your details

Please use this form to update your contact information so we have the best chance of getting in touch. 

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