Young black woman taking a phone call

Contact us

We want all our customers to have an effortless experience when they need our help. You can get in touch with our customer contact centre in lots of different ways during the working week - find out more below. We also have an emergency service if you need an urgent repair outside our normal working hours. 

Our normal opening hours:

  • Monday to Thursday: 8.30am - 5pm
  • Friday: 8.30am - 4.30pm
Ask us online
Social media
Write to us
Other ways to get in touch
Out-of-hours emergencies
Data protection enquiries
Stay in the loop
Comments, compliments and complaints

MyAccount is our online portal for managing many aspects of your home directly.

You can pay your rent, arrange repairs and do so much more where and when it suits you.

We're constantly looking for new ways to improve the service and will be adding new features. So why not join the more than 4,000 customers who are already using MyAccount and sign up now?

Log in  |  Sign up

If you want to contact us online, you can email us or use the enquiry form below to send us a message.

Online enquiry  |  Email 

During working hours you can also use our new online service to chat directly with our customer contact centre. Simply click on the orange button on selected pages to chat. Please note that this button will only be available when the team are online.

Follow us on social media where you can find out our latest news. You can also comment and raise issues or concerns (please note that we only respond to messages on social media during normal working hours).

Follow the links below to visit our pages and why not like, follow and subscribe to be kept up-to-date.

Facebook  |  Twitter

If you prefer traditional mail, you can write to us at the address below. 

Customer Services Team
Futures Housing Group
Asher House
Asher Lane Business Park

Our phone number is 0300 456 2531.

Please note that we try to answer calls as quickly as possible but wait times may vary depending on the number of people trying to speak to us at any time.

Our out-of-hours, emergency-only service can be reached on 0300 456 2531.

Please note that this service is only to 'make-safe' any immediate hazards and is not a full repairs service.

We take your privacy seriously and take great care to look after your data.

If you want to see a copy of any data we hold on you or have a complaint about how we have handled your personal data, our data protection team is here to help. 

Get in touch

We think Futures is a great place to work and we welcome talented people who share our values and enthusiasm for helping and supporting our customers.

Visit our dedicated careers pages to find out more about working and Futures and to see our current vacancies.


We share a monthly customer e-newsletter and quarterly magazine with our customers - join us to stay up to date with all things Futures.

Click here to sign up

Feedback from our customers is very important. It helps us to put right anything that we have done wrong, and helps us learn how we can improve.

Let us know how we're doing

Update your details

Please use this form to update your contact information so we have the best chance of getting in touch. 

Google translate Google translate
click to choose
Colour contrast Contrast
Font size Text size