Christmas Opening Hours:
Our offices will be closed from 2pm on Tuesday, 24 December 2018 until Thursday, 2 January 2020.
If you have a real emergency repair, we will still be available on 0300 456 2531 and will do our best to help.
Remember, you can report repairs, make payments, check your account balance and update your information by signing up to MyAccount, our self-service portal for customer.
We would like to wish you all a Merry Christmas and a very Happy New Year.
We have a multi-channel contact centre which is available to help customers do business with us in the most effortless way possible.
It is open:
Monday to Thursday: 8.30am - 5pm
Friday: 8.30am - 4.30pm
Write to us:
Customer Services Team
Futures Housing Group
Asher House
Asher Lane Business Park
Ripley
Derbyshire
DE5 3SW
Our phone number is 0300 456 2531.
Our out-of-hours, emergency-only service can be reached on 0300 456 2531.
Please note that this service is only to 'make-safe' any immediate hazards and is not a full repairs service.
We take your privacy seriously.
If you wish to request any data we hold on you or have a complaint about the way we have handled your personal data, our data protection team is here for you.
We have a dedicated careers site, making it easier for you to find your perfect role.
