My home

We may provide the properties but we know it's your home. So we want to do all we can to make your experience as a Futures customer both positive and effortless.

We offer a range of online services and tools so that you can organise things or get answers to common questions when it suits you. These include our online MyAccount Rent Hub where you can check your rent balance and make payments, and the Help Hub that covers all your frequently asked questions.

The Help Hub

Find the answers to our most frequently asked questions, about everything from antisocial behaviour to repairs. It's quick and easy to use.

Visit the Help Hub here

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My rent

There are lots of different ways to pay your rent in a way that's easy and convenient for you.

Click here to find out more about paying rent

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My tenancy

All our customers have a tenancy agreement with us that sets out our responsibilities as well as yours.

Click here to get more information about Futures tenancies

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Customer Contact Hub

Request a repair, update your personal and household details, and more in our online forms.

Click here to visit the Hub

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Health and safety in your home

Our homes and lifestyles can sometimes put us at risk. But we work hard to keep our customers and employees safe.

Click here to read about how we prioritise health and safety at Futures

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Home improvements

If you want to make home improvements there are some things you can do and some you can't as a Futures customer.

Click here to find out more about home improvements

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Private rent customers

If you are renting your home from us as a private rent customer, things work a little differently.

Get information for private rent customers by clicking here