Welcome to Futures

We're a not-for-profit housing association that's been providing affordable homes and supporting people across the East Midlands for over 15 years. Our vision is to create great places, great services and great tomorrows. We have more than 10,300 homes extending from Derbyshire down to the Daventry area and beyond. 

We help our customers through a range of services designed to help them live well and independently. This includes offering money and employment advice and providing extra support to older customers and those with special needs. 

News and updates

We're proud of what we do and want to keep you informed about our services, our successes and our exciting plans for the future. Stay tuned.

Help for customers

Our customers are our number one priority and if things go wrong we want to help get things back on track for you.

If you have a question for us - we suggest checking out our Help Hub for answers to our most frequently asked questions. 

There's lots of things you can do online too at a time and place that suits you. Find out more on our Digital hub page.

And if you just need to get in touch with us, we have a page full of details about how to contact Futures.

We look forward to hearing from you.

Photo of a smiling man in an orange sweater standing in front of a turquoise background. He is holding a white cut-out house shape half across his face and also giving us a thumbs-up sign

Service status checker

Find out about any problems with our services or online customer tools here.

  • Customer phone lines

    Our customer phone lines are working normally.

  • MyAccount

    There are no reported issues with MyAccount.

  • Help Hub

    The Help Hub is working normally to give you quick and easy answers to our most frequently asked questions.

  • Repairs checker

    Our online repairs checker is working normally and allows you to get a quick update on the status of booked repairs.

  • Live chat

    Live chat is currently not available. Please use an alternative method for getting in touch and reporting issues.

  • Our computer systems

    There are no current problems with our back-office computer systems so our teams have all the tools available that they need to help with customer queries.