Get involved

There are lots of ways for you to have a say in Futures

Join our community
Make your voice heard

We want to hear from you!

You told us that you don't feel you have enough influence over decisions that could affect you and we want to change that.

My Voice is an online forum for customers who want to share their views and opinions, give feedback and discuss new projects to help shape Futures.

Join My Voice today

We're constantly striving to improve for our customers and create effortless experiences. To do this, we need your opinions and to hear what you think about our services to shape the way we work. So that we can listen to as many customers as possible, we have partnered up with a company called Watermelon who will be carrying out customer research for us. This means that the research will be carried out independently and you will only be identified if you want to be. Watermelon are customer experience and insight specialists who have worked with well-known companies such as Barclays, Legal & General and Anglian Water.

Why get involved?

Without you, your experiences and your opinions, we cannot fully understand the needs of our customers. This is your opportunity to share with us your views and suggest improvements we can make. We value our customers and this research will give you the chance to make your voice heard.

What to expect

We are looking to involve a variety of people in this research so you may receive a call or email asking you for feedback. Using Watermelon means that you can stay completely anonymous if you want, ensuring that you can give your honest opinions. We really appreciate you taking the time to complete the survey and the more detail you can give us, the more we can understand your experiences.

Still not sure?

We want to assure you that, if you are contacted by Watermelon, it will be a genuine market research study being carried out on our behalf. If you want to know more or have any questions at all, please email us at

Our Insight Group meets quarterly to make sure that we hear our customers' views and use them to shape a range of services from MyAccount, our self-service portal, and our website to reviewing our approach to dealing with unsocial behaviour. 

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