Get Involved.

Make your voice heard
Join our community

We are constantly striving to improve for our customers and create effortless experiences. To do this, we need your opinions and experiences of our services to shape the way we work. So that we can listen to as many customer voices as possible, we have partnered up with a company called Watermelon who will be carrying out research on our behalf. This means that the research will be carried out independently and you will only be identified if you want to be. Watermelon are customer experience and insight specialists who have worked with huge companies such as Barclays, Legal & General and Anglian Water.

Why should you get involved?

Without you, your experiences and your opinions, we cannot fully understand the needs of our customers. This is your opportunity to share with us your views and offer suggestions about improvements we can make. We value our customers and this research will give you the chance to make your voice heard.

What should you expect?

We are looking to involve a variety of people in this research so you may receive a call or email asking you for feedback. Using Watermelon means you can stay completely anonymous, should you wish, ensuring that you can give your honest opinions. We really appreciate you taking the time to complete the survey and the more detail you can give us, the more we can understand your experiences.

Still not sure?

We want to assure you that, if you are contacted by Watermelon, it will be a genuine market research study being carried out on our behalf. If you want to know more or have any questions at all, please email us at

CMNTY is an online forum for customers who want to give their views on a range of topics which are being explored by our research team.

We're currently testing this and will be bringing it to you towards the end of 2019.

If you'd like to get involved with this or need more information, email

Our Insight Group meets quarterly to ensure the views of customers are captured and used to shape a range of services from MyAccount, our self-service portal, and our website to reviewing our approach to dealing with unsocial behaviour. 

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