We're making a few changes to our private rent process so that we can offer a better and more consistent service to you, our customers.
When you signed up as a private rent customer, your home was managed by Limehouse – a child company that formed part of Futures Housing Group. From 9 May 2022, your home will now be managed by Futures Housing Group.
This page may look different to what you're used to but you can still report repairs, issues within your neighbourhood and contact us using the tiles below.
The Help Hub
Before you get in touch, we'd recommend searching the Help Hub to see if your question has already been answered. It's a one-stop shop for queries about repairs, rent, money advice and your tenancy, and can help you to resolve issues without having to get in touch.
Repairs and maintenance
Our online portal allows you to report repairs for your home, wherever you may be.
If you're experiencing any issues with your neighbours or something in your neighbourhood is a concern, please report it to us.
We deal with a range of antisocial behaviour including fly-tipping, noise and boundaries.
Our team are here to help with whatever they can, whether that's a question about payments or your neighbourhood.
Our online form makes it easy to send us your enquiry.
You can also call us on 0300 456 2531 with emergencies.
All of our new properties are advertised through local estate agents on Rightmove.
We have found this makes it easier for you, dealing with the agent directly and making the process as smooth as possible.
Shared ownership is an affordable way for you to become a home owner.
Our newest shared ownership properties are advertised through local estate agents through Rightmove.