Paying your rent

There are lots of ways to pay your rent and other charges. And if you are struggling to pay our money advice team is here to help.

MyAccount is the easiest, quickest and most popular way for customers to pay rent, review their account and report repairs.

Take me to MyAccount

If you are having money problems or simply worried about paying your rent, don't ignore the situation - our money advice team can help you get your finances back under control. Find out more in the 'struggling to pay' section below.

Direct Debit
Standing order
Online
Struggling to pay?
2020 rent increases
Weekly rent calendar

Many customers pay their rent by Direct Debit – it’s quick, easy and convenient. Payments are automatically collected each month on a date agreed by you. Contact us on 0300 456 2531 to set up yours today. 

Standing orders can be paid weekly, fortnightly, four weekly or monthly. You set it up with your bank for a fixed amount. Make sure to include your eight-digit tenancy reference number to ensure the payments are made into your rent account. 

If your tenancy is with Futures Homescape Limited (check page 2 of your tenancy agreement), use these details: 

  • Sort code: 60-17-33
  • Account number: 11001224   

If your tenancy is with Futures Homeway Ltd (check page 2 of your tenancy agreement), use these details: 

  • Sort code: 60-17-33
  • Account number: 11034467

If you don’t have a MyAccount login but still want to pay your rent online, you can do so through online banking directly to us. If your tenancy is with Futures Homescape Limited (check page 2 of your tenancy agreement), use these details to set up payment:

Futures Homescape Limited 

  • Sort code: 60-17-33
  • Account number: 11001224
  • Your eight-digit tenancy reference number.  

If your tenancy is with Futures Homeway Ltd  (check page 2 of your tenancy agreement), use these details to set up payment:  

Futures Homeway Ltd 

  • Sort code: 60-17-33
  • Account number: 11034467
  • Your eight-digit tenancy reference number.  

IMPORTANT NOTE: If you do not quote your full eight-digit tenancy reference number your payment may not be allocated to your account. 

If you are having difficulty paying your rent, please contact our friendly Money Advice team on 0300 456 2531 or visit our Money Advice page. 

Or visit any of the following websites for more information and advice: 

Rents increased for most of our customers by 2.7% this year. This is in line with government policy and at the same level as for all other housing associations. We wrote to everyone affected in February with more details. 

As a not-for-profit housing association, the extra rent income we get will, as always, help to cover the increasing costs of maintaining homes, building new affordable homes and providing support to customers who need it.

If you are worried about your finances, either now or because of a rent increase, remember that our money advice team can give help and support to manage your household budget and claim any benefits you are entitled to. We also give employment advice to help you into work if you are struggling. Contact us to find out more about these and other free services we offer.

If you prefer to write down your rent payments to keep you on track, we have two 2020 calendars available for you to download (please note: files will download straight to your computer)

48 week calendar 2020-21  52 week calendar 2020-21

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