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Paying your rent

There are lots of ways to pay your rent and other charges. And if you are struggling to pay our money advice team is here to help.

MyAccount, our self-service portal, is the easiest, quickest and most popular way for customers to pay rent, review their account and report repairs.

Take me to MyAccount

If you are having money problems or simply worried about paying your rent, don't ignore the situation - our money advice team can help you get your finances back under control. Find out more in the 'struggling to pay' section below.

Have you got a question about your rent? We've collated the most frequently asked questions in our Help Hub - so the information is available when you need it. 

Click here to visit the Help Hub

Direct Debit
Standing order
Online
Struggling to pay?
Weekly rent calendar
The Help Hub

Many customers pay their rent by Direct Debit – it’s quick, easy and convenient. Payments are automatically collected each month on a date agreed by you. Contact us on 0300 456 2531 to set up yours today. 

Standing orders can be paid weekly, fortnightly, four weekly or monthly. You set it up with your bank for a fixed amount. Make sure to include your eight-digit tenancy reference number to ensure the payments are made into your rent account. 

If your tenancy is with Futures Homescape Limited (check page 2 of your tenancy agreement), use these details: 

  • Sort code: 60-17-33
  • Account number: 11001224   

If your tenancy is with Futures Homeway Ltd (check page 2 of your tenancy agreement), use these details: 

  • Sort code: 60-17-33
  • Account number: 11034467

If you don’t have a MyAccount login but still want to pay your rent online, you can do so directly through online banking.

If your tenancy is with Futures Homescape Limited (check page 2 of your tenancy agreement), use these details to set up payment:

Futures Homescape Limited 

  • Sort code: 60-17-33
  • Account number: 11001224
  • Your eight-digit tenancy reference number.  

If your tenancy is with Futures Homeway Ltd (check page 2 of your tenancy agreement), use these details to set up payment:  

Futures Homeway Ltd 

  • Sort code: 60-17-33
  • Account number: 11034467
  • Your eight-digit tenancy reference number.  

Please note: If you do not quote your full eight-digit tenancy reference number your payment may not be allocated to your account. 

If you are having difficulty paying your rent, please contact our friendly Money Advice team on 0300 456 2531 or visit our Money Advice page. 

The following websites also offer more information and advice on money matters: 

If you prefer to write down your rent payments to keep you on track, we have calendars available for you to download (please note: files will download straight to your computer). The calendars are organised in line with our financial year which runs from the start of April to the end of March the following year.

48 week calendar 2021-22  52 week calendar 2021-22

We've got the answers to frequently asked questions about rent on the Help Hub! Click below to access it and find out more.

Click here to visit the Help Hub

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