Home Safety.

The safety and well-being of customers is our top priority at Futures Housing Group. Click on the links below to find out more about the importance of working with us to ensure your home is safe.


Gas safety.

Every year our expert gas engineers carry out a gas safety check for you on all gas appliances in your home. This is required by law.

How a gas safety check could save your life
What to do in an emergency
Crucial gas safety information

These vital check ensures you are safe from faulty gas appliances, fittings and blocked flues which can put you at risk of gas leaks, fires, explosions and carbon monoxide poisoning.

If you own the gas appliances in your property, for example the gas cooker, we are not responsible for getting them safety checked. However, we will do a visual check of appliances and attached flues for you and have a responsibility to isolate them if they pose a risk to you and your home.

You can help us carry out these checks by allowing us first-time access to your property every 12 months. 

If you think you smell gas, ring National Grid on 0800 111 999 immediately (or call minicom / textphone on 0800 371787 if you’re hearing impaired).

You can also get crucial advice from National Grid’s emergencies web page: https://www.nationalgridgas.com/safety-and-emergencies

• We must, by law, use only Gas Safe registered contractors to fit and maintain gas installations

• All appliances must be checked at least once a year. If Futures Housing Group-owned gas appliances in your home have not been checked during the last 12 months, you should contact us

• Gas Safety Regulations state that you must not use appliances which are considered dangerous or allow anyone else to use them

• If you have a gas appliance, make sure that it is fitted by a GAS SAFE registered installer and arrange for it to be serviced at least once a year. If your home is fitted with gas central heating, we will arrange for this to be serviced

• To work efficiently and safely, gas appliances need fresh air. Ventilators should be kept free from blockages to avoid the build-up of dangerous fumes

• If you are sleeping in rooms with gas fires or fires and back boilers, make sure that you inform us

• Do not, in any event, heat your kitchen with your oven

• It is a legal requirement that as a responsible landlord any gas appliances present in your home must have an annual safety check. However, we would encourage customers to carry out their own monthly checks of Smoke and Carbon Monoxide alarms

• It is a condition of your tenancy that you allow access to companies appointed as our approved gas contractor for the purpose of carrying out the annual gas safety check.

Fire safety.

We are legally required to carry out fire risk assessments on all of our properties with communal areas to assess and reduce fire risks.

All our fire risk assessments go through a rigorous checking process. The initial inspection is carried out by a specialist contractor whose report is then quality-checked by another fire safety specialist. The report is then reviewed and actioned by our Health, Safety and Environment Manager and Asset Compliance Team.

If you have any questions about this process or about a specific fire risk assessment, please email enquiries@futureshg.co.uk. We will respond within 14 days of receipt. Our fire risk assessments are available to view here:

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