Home safety.

The safety and well-being of customers is our top priority. Click on the links below to find out more about the importance of working with us to ensure your home is safe.

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Gas safety.

Every year our expert gas engineers carry out a gas safety check for you on all gas appliances in your home. This is required by law.

How a gas safety check could save your life
What to do in an emergency
Crucial gas safety information

These vital checks ensure that you are safe from faulty gas appliances, fittings and blocked flues which can put you at risk of gas leaks, fires, explosions and carbon monoxide poisoning.

We are not responsible for safety-checking any gas appliances in your home that you own (for example a gas cooker). But we will do a visual check of appliances and attached flues for you and if we think they put you or your home at risk we legally have to isolate them.

You can help us to carry out these checks by allowing us first-time access to your property every 12 months. 

If you think you smell gas, ring National Grid on 0800 111 999 immediately (or call minicom / textphone on 0800 371787 if you’re hearing impaired).

You can also get crucial advice from National Grid’s emergencies web page: https://www.nationalgridgas.com/safety-and-emergencies

• We must, by law, use only Gas Safe registered contractors to fit and maintain gas installations.

• All appliances must be checked at least once a year. If Futures Housing Group-owned gas appliances in your home have not been checked during the last 12 months, you should contact us.

• Gas Safety regulations say that you must not use appliances which are considered dangerous or allow anyone else to use them.

• If you have a gas appliance, make sure that it is fitted by a Gas Safe registered installer and arrange for it to be serviced at least once a year. If your home is fitted with gas central heating, we will arrange for this to be serviced.

• To work efficiently and safely, gas appliances need fresh air. Ventilators should be kept free from blockages to avoid the build-up of dangerous fumes.

• If you are sleeping in rooms with gas fires or fires and back boilers, make sure that you let us know.

• Never heat your kitchen with your oven.

• As a responsible landlord, we are legally required to check that any gas appliances in your home are safe every year. We also encourage all our customers to carry out their own monthly checks of smoke and carbon monoxide alarms.

• It is a condition of your tenancy that you allow our approved gas contractors into your home to carry out the annual gas safety check.

Fire safety.

We are legally required to carry out fire risk assessments on all of our properties with communal areas to assess and reduce fire risks.

All our fire risk assessments go through a rigorous checking process. The initial inspection is carried out by a specialist contractor whose report is then quality-checked by another fire safety specialist. After that the report is reviewed and actioned by our Health, Safety and Environment Manager and Asset Compliance Team.

If you have any questions about this process or about a specific fire risk assessment, please email enquiries@futureshg.co.uk. We will respond within 14 days of receipt. Our fire risk assessments are available to view here:

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