Home and community safety.

The safety and well-being of customers is our top priority. Click on the links below to find out more about the importance of working with us to ensure your home and the people around you are safe.


Gas safety.

Every year our expert gas engineers carry out a gas safety check for you on all gas appliances in your home. This is required by law.

How a gas safety check could save your life
What to do in an emergency
Crucial gas safety information
Tackling abuse

These vital checks ensure that you are safe from faulty gas appliances, fittings and blocked flues which can put you at risk of gas leaks, fires, explosions and carbon monoxide poisoning.

We are not responsible for safety-checking any gas appliances in your home that you own (for example a gas cooker). But we will do a visual check of appliances and attached flues for you and if we think they put you or your home at risk we legally have to isolate them.

You can help us to carry out these checks by allowing us first-time access to your property every 12 months. 

If you think you smell gas, ring National Grid on 0800 111 999 immediately (or call minicom / textphone on 0800 371787 if you’re hearing impaired).

You can also get crucial advice from National Grid’s emergencies web page: https://www.nationalgridgas.com/safety-and-emergencies

• We must, by law, use only Gas Safe registered contractors to fit and maintain gas installations.

• All appliances must be checked at least once a year. If Futures Housing Group-owned gas appliances in your home have not been checked during the last 12 months, you should contact us.

• Gas Safety regulations say that you must not use appliances which are considered dangerous or allow anyone else to use them.

• If you have a gas appliance, make sure that it is fitted by a Gas Safe registered installer and arrange for it to be serviced at least once a year. If your home is fitted with gas central heating, we will arrange for this to be serviced.

• To work efficiently and safely, gas appliances need fresh air. Ventilators should be kept free from blockages to avoid the build-up of dangerous fumes.

• If you are sleeping in rooms with gas fires or fires and back boilers, make sure that you let us know.

• Never heat your kitchen with your oven.

• As a responsible landlord, we are legally required to check that any gas appliances in your home are safe every year. We also encourage all our customers to carry out their own monthly checks of smoke and carbon monoxide alarms.

• It is a condition of your tenancy that you allow our approved gas contractors into your home to carry out the annual gas safety check.

Making sure that our customers aren’t being abused or neglected is an important part of keeping you and all our customers safe.

Our teams are trained to spot the signs of abuse when they are talking to customers and out in the community. But we also need you, to help to keep each other safe by reporting cases of suspected abuse or mistreatment.

County councils are legally responsible for dealing with cases of abuse – this is called ‘safeguarding’. If you are concerned about the welfare of a family member, a neighbour or someone in your community, it’s important to let the county council know. You can make a report confidentially and the council will have to follow clear procedures to investigate but also to do so in a way that won’t put anyone at more risk. 

Here are the contact details and links to more safeguarding information for the main areas where we work.

Derbyshire: adult safeguarding

To report concerns call: 01629 533190 or report online.

Use the link here for information about safeguarding in Derbyshire.

Derbyshire County Council also offers general information about different kinds of abuse.

Northamptonshire: adult safeguarding

If you have urgent concerns about an adult’s safety, contact Northamptonshire’s Customer Service

In an emergency outside office hours, contact the Northamptonshire Duty Team on 01604 626 938.

Use the link here for more information about safeguarding in Northamptonshire. 

Use the link here to find out more about safeguarding in Northamptonshire.

Nottinghamshire: adult safeguarding

To report a concern, call 0300 500 80 80 or email mash.Safeguarding@nottscc.gov.uk

Use the link here to find out more more about safeguarding in Nottinghamshire.


Fire safety.

Each year, people lives are lost due to a fire at home. Many of these could have been prevented.

Everyday fire risks are present in our homes. Well-known risks include candles and cooking left unattended, covered electrical heaters, overloaded plugs, and cigarettes.

Here are a few ways to keep you and your family, friends and neighbours safe:

  • install smoke alarms on every level of your home and make sure you can hear them throughout your home
  • test your smoke alarms monthly – they could save your life, but only if they are working
  • offer to test the smoke alarms of an older family member, neighbour or friend who needs help
  • plan and practise how you’d escape in a fire and have a plan B
  • most accidental fires start in the kitchen, so take care and never leave cooking unattended
  • don’t overload plug sockets and adapters – watch out for loose wiring, scorch marks, and hot plugs and sockets
  • keep heaters clear from curtains and furniture and never use them to dry clothes
  • stub cigarettes out properly and dispose of them carefully – put it out, right out

By following these quick and simple steps, the number of fatalities and injuries caused by accidental fires can be vastly reduced.

For further information and guidance about fire safety in and around the home, please visit https://www.gov.uk/government/collections/fire-safety-guidance#fire-safety-guidance-for-inside-and-outside-the-home


Fire risk assessments.

We are legally required to carry out fire risk assessments on all of our properties with communal areas to assess and reduce fire risks.

All our fire risk assessments go through a rigorous checking process. The initial inspection is carried out by a specialist contractor whose report is then quality-checked by another fire safety specialist. After that the report is reviewed and actioned by our Health, Safety and Environment Manager and Asset Compliance Team.

If you have any questions about this process or about a specific fire risk assessment, please email enquiries@futureshg.co.uk. We will respond within 14 days of receipt. Our fire risk assessments are available to view here:

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