Fire and gas safety

Making sure your home is safe is our top priority

Gas safety

Gas leaks can be serious and dangerous. Making sure that gas appliances are safely used and maintained is one of our top priorities. Every year our expert gas engineers carry out a gas safety check for you on all gas appliances in your home. This is required by law. 

How a gas safety check could save your life
What to do in an emergency
Crucial gas safety information
Gas leaks and CO alarms
Winter safety

These vital checks ensure that you are safe from faulty gas appliances, fittings and blocked flues which can put you at risk of gas leaks, fires, explosions and carbon monoxide poisoning.

We are not responsible for safety-checking any gas appliances in your home that you own (such as a gas cooker). But we will visually check appliances and attached flues for you and if we think they put you or your home at risk we legally have to disconnect them from the gas supply.

You can help us to carry out these checks by allowing us first-time access to your property every 12 months. If you refuse to let us in to carry out these important checks, we do have the legal right and responsibility to enter your home without your permission, but this is of course only a last resort.

If you think you smell gas, ring National Grid on 0800 111 999 immediately (or call minicom / textphone on 0800 371787 if you’re hearing impaired).

You can also get crucial advice from National Grid’s emergencies web page:

  • We must, by law, use only Gas Safe registered contractors to fit and maintain gas installations.
  • All appliances must be checked at least once a year. If any gas appliances in your home that Futures owns have not been checked during the last 12 months, you should contact us.
  • Gas Safety regulations say that you must not use appliances which are considered dangerous or allow anyone else to use them.
  • If you have a gas appliance, make sure that it is fitted by a Gas Safe registered installer and arrange for it to be serviced at least once a year. If your home is fitted with gas central heating, we will arrange for this to be serviced.
  • To work efficiently and safely, gas appliances need fresh air. Ventilators should be kept free from blockages to avoid the build-up of dangerous fumes.
  • If you are sleeping in rooms with gas fires or fires and back boilers, make sure that you let us know.
  • Never heat your kitchen with your oven.
  • As a responsible landlord, we are legally required to check that any gas appliances in your home are safe every year. We also encourage all our customers to carry out their own monthly checks of smoke and carbon monoxide alarms.
  • It is a condition of your tenancy that you allow our approved gas contractors into your home to carry out the annual gas safety check. We can and will enter your home without your permission to do this work, but only as a last resort.

Gas leaks are serious and can be dangerous for you and those who live around you.

CO (carbon monoxide) is an invisible gas with no smell that can come from badly serviced gas appliances. It can make you feel very ill and can even be fatal. 

If you smell gas at any time of if your carbon monoxide alarm goes off, you must call Cadent on 0800 111 999 as soon as possible.

During the colder months, we know that some problems become more of an issue. Check out this page for helpful hints and advice on how to solve some of the most common problems we see during the winter. 

Fire safety

Each year, people lives are lost due to a fire at home. Many of these could have been prevented.

Everyday fire risks are present in our homes. Well-known risks include candles and cooking left unattended, covered electrical heaters, overloaded plugs, and cigarettes.

Here are a few ways to keep you and your family, friends and neighbours safe:

  • install smoke alarms on every level of your home and make sure you can hear them throughout your home
  • test your smoke alarms monthly – they could save your life, but only if they are working
  • offer to test the smoke alarms of an older family member, neighbour or friend who needs help
  • plan and practise how you’d escape in a fire and have a plan B
  • most accidental fires start in the kitchen, so take care and never leave cooking unattended
  • don’t overload plug sockets and adapters – watch out for loose wiring, scorch marks, and hot plugs and sockets
  • keep heaters clear from curtains and furniture and never use them to dry clothes
  • stub cigarettes out properly and dispose of them carefully – put it out, right out

By following these quick and simple steps, the number of fatalities and injuries caused by accidental fires can be vastly reduced.

For further information and guidance about fire safety in and around the home, please visit


Fire risk assessments.

We are legally required to carry out fire risk assessments on all of our properties with communal areas to assess and reduce fire risks.

All our fire risk assessments go through a rigorous checking process. The initial inspection is carried out by a specialist contractor whose report is then quality-checked by another fire safety specialist. After that the report is reviewed and actioned by our Health, Safety and Environment Manager and Asset Compliance Team.

Anything that is raised on the fire risk assessment is given a high, medium or low priority. The priority rating means we can make a plan and make sure we have everything we need to to complete the action, so our customers know that the homes they live in are safe, secure and provide protection against fire.  

If you have any questions about this process or about a specific fire risk assessment, please email We will respond within 14 days of receipt. Our fire risk assessments are available to view here:

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