COVID-19 emergency repairs.

Following government advice, we have decided to offer an emergency-only repairs service. The list below states all repairs we will carry out during this uncertain time.

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  • Contact us

    If there is a structural problem within your home that causes a serious risk to your health and safety, we consider this an emergency repair.

    The best way you can contact us is by calling 0300 456 2531.

    Alternatively you can email enquiries@futureshg.co.uk, however we recommend all emergency repairs are reported over the phone for a faster response.

  • Contact us

    If you have an issue that is preventing you from getting into or out of your home, such as a broken lock, please call us on 0300 456 2531.

    Alternatively, you can email enquiries@futureshg.co.uk, however we do recommend all emergencies are reported over the phone so we can provide you with a quicker service.

  • Contact us

    If the emergency services have requested that your windows and or doors need boarding up following an incident, please call us on 0300 456 2531.

    Alternatively, you can email enquiries@futureshg.co.uk, however we do recommend all emergencies are reported over the phone so we can provide you with a more efficient service.

  • Contact us

    We will carry out repairs to toilets if there is no second toilet in your home and you cannot flush the toilet using a bucket of water.

    Please call us on 0300 456 2531.

    Alternatively, you can email enquiries@futureshg.co.uk, however we do recommend all emergencies are reported over the phone so we can provide you with a more efficient service.

  • Contact us

    If you have no water supply to your home or an uncontrollable leak that you cannot contain yourself, please call us on 0300 456 2531.

    Alternatively, you can email enquiries@futureshg.co.uk, however we do recommend all emergencies are reported over the phone so we can provide you with a more efficient service.

  • Contact us

    If you have a blocked drain which is causing raw sewage to be present, please call us on 0300 456 2531.

    Alternatively, you can email enquiries@futureshg.co.uk, however we do recommend all emergencies are reported over the phone so we can provide you with a more efficient service.

  • Contact us

    If your smoke alarm is failing, please call us on 0300 456 2531 to get this replaced.

    Alternatively, you can email enquiries@futureshg.co.uk, however we do recommend all emergencies are reported over the phone so we can provide you with a more efficient service.

  • Contact us

    A complete loss of power within your home is considered an emergency and you will need to call us on 0300 456 2531.

    Alternatively, you can email enquiries@futureshg.co.uk, however we do recommend all emergencies are reported over the phone so we can provide you with a more efficient service.

  • No heat or hot water

    If you have no heating and hot water (at the same time) with no backup system, or if you or someone in your home has a serious health problem or one of you is a key worker (as defined by the government) please call us on 0300 456 2531.

    Alternatively, you can email enquiries@futureshg.co.uk, however we do recommend all emergencies are reported over the phone so we can provide you with a more efficient service.

  • No hot water

    If you have no hot water and no backup system for heating water, or if you or someone in your home has a serious health problem or one of you is a key worker (as defined by the government) please call us on 0300 456 2531.

    Alternatively, you can email enquiries@futureshg.co.uk, however we do recommend all emergencies are reported over the phone so we can provide you with a more efficient service.

  • Contact us

    If your carbon monoxide alarm is sounding constantly, we will deal with this through an external supplier and complete any follow-on work necessary to deal with an underlying case. Call us on 0300 456 2531.

    Alternatively, you can email enquiries@futureshg.co.uk, however we do recommend all emergencies are reported over the phone so we can provide you with a more efficient service.

  • Contact us

    If you smell gas within your home or suspect a gas leak, we will deal with this through an external supplier and complete any follow-on work necessary to deal with an underlying case. Call us immediately on 0300 456 2531.

  • Please be patient with us

    Unfortunately, your repair is not currently classed as an emergency repair.

    Our priority is to ensure that we can continue dealing with the most urgent repairs and support our most vulnerable customers at this time. To help us do this, we are cutting back on non-urgent repairs and making fewer home visits to help keep our customers and staff safe. 

    Shortages of hand sanitiser and protection clothing are also making it harder for us to help protect our repairs teams when they do go out in the community.

    One of the challenges we face is that some home emergencies - such as gas leaks, electrical faults and structural damage - can put people at risk. We have legal and moral responsibilities to fix these issues as quickly as possible and make homes safe to live in, all whilst doing everything we can to avoid spreading coronavirus during visits.

    We are closely following official guidance on this issue - from the government and other relevant organisations. 

    For further information, please check our latest news and updates.

Here to help

This list states all of the repairs we are carrying out during the coronavirus outbreak and is reviewed daily to match our current offer.

If you do not see your repair on the list, please do not call us.

We apologise for any inconvenience this may cause and thank you for your patience at this time.

To use the self-help tool start by selecting an option from the left hand menu 'Select a topic' then 'Select category' to reveal the answer.

Now choose a category from the menu on the left.

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