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Our performance

Key facts and figures about our services

We take our work seriously and always strive to provide the best service possible. But sometimes things don't always go exactly to plan for all kinds of reasons - some that we can control and some that we can't.

We measure our performance so that we can see what's working and where we could do better. Our Board and our Insight Committee - which includes customer representatives - both closely monitor this data to help keep us on our toes. We also regularly survey customers to find out what they think about Futures and the homes and services we offer.

To help show you how we're doing we also asked customers what information they would like to see to get an overview of how we're performing - and those measures are shown below and updated monthly.

Average time for a standard repair

(March 2022)

None
0 days

Number of customer calls

(March 2022)

None
0

Number one contact reason

(March 2022)

None
To report a new repair

Number of formal complaints

(March 2022)

None
0

Average time to resolve a complaint

(March 2022)

None
0 days

Customers who say they are dissatisfied

(March 2022)

0
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