Covid-19 status

Check here for updates on our services during the coronavirus (Covid-19) pandemic. 

Our current service status is: Green

We are committed to keeping everyone safe while maintaining as many of our services as possible during the coronavirus (Covid-19) pandemic. We are monitoring government guidelines to make sure we are doing everything we can to prevent the spread of the coronavirus. As the national situation changes we may experience disruption to our services. We will always prioritise emergencies and those in greatest need, and will aim to return services to normal levels as quickly and safely as possible.

More details on the measures we are taking can be found on our Latest News page.

What do the statuses mean?
Green
Amber
Red

This means our services are operating at normal levels without significant disruption due to the pandemic. 

  • Our repairs service is fully operating.
  • Our operatives are following all coronavirus guidelines including the use of personal protective equipment (PPE) and social distancing. 
  • Our office-based team members are either working from home or in one of our covid-secure workplaces.
  • We do not anticipate any significant disruption in the coming weeks but are continuing to review government guidelines.

This means that there is some level of disruption to our services. 

  • Repair appointments may be delayed or take longer to complete, or we may have moved to an emergency-only service in specific areas due to local lockdowns.
  • There may be a delay on house moves.
  • Our operatives are following all coronavirus guidelines, including the use of PPE and social distancing.
  • All office-based team members are working from home where possible.
  • Our neighbourhood officers and other frontline staff may ask to have telephone or virtual appointments with you rather than meeting in-person.

Please check our news page for further information on the specific measures we have had to take.

This means that our services are significantly disrupted by the pandemic.

  • We have moved to an emergency-only repairs service across all areas. Please do not report a repair unless it falls into our emergency category.
  • We may have had to suspend house moves, except for those in specific circumstances such as those experiencing domestic abuse or to prevent homelessness.
  • We will only be offering telephone or virtual appointments with our neighbourhood officers and other teams.

Please check our news page for further information on the specific measures we have had to take.

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