Photograph of four question marks made of paper cutouts

Customer consultation

Proposal to change the legal status of Futures Homeway Ltd and Futures Homescape Ltd

28 July 2022

We are proposing to make some legal changes to the two housing associations that sit within Futures Housing Group - Futures Homeway Limited (FHW) and Futures Homescape Limited (FHL). Both of these were set up as charitable companies registered with Companies House. They were absorbed into the Group structure when Futures was formed. Customers hold tenancies with one of them - largely for historical reasons - but day-to-day it makes little or no practical difference for most people as we now operate as one Group. 

We now want to convert both FHW and FHL to a different type of organisation called a community benefit society. This won't cause any changes to tenancies or to the services we deliver, but it better reflects the role and benefits to the community that FHW and FHL bring and is consistent with most similar housing associations nationally.

Like all housing associations, we have to follow standards set out by the Regulator of Social Housing. One of those standards is that if we want to change our legal structure in this way we have to consult our customers. Our Board has to consider any customer comments before approving the change. With this in mind we have written to all our customers to tell them about the change and to invite them to respond if they want to. We have also put together some frequently asked questions which you can see below.

If you have any questions, feedback or comments on this proposal we would like to hear from you. You can share your views with us by: 

  • writing to us at: FHG, PO BOX 141, Innovation House, Coniston Court, Blyth, NE24 9FQ
  • emailing
  • calling us on 0300 456 2531 and speaking to one of our customer service advisors.

The closing date for telling us what you think is Sunday 4 September 2022. Unfortunately we cannot consider any feedback received after this date.


Frequently asked questions

Why do customers need to know?

Our customers have a right to be consulted about any legal changes such as this, both under the terms and conditions of their tenancy and to meet the standards issued by the Regulator of Social Housing. Customer feedback is important when making business decisions such as this, even when there will be little or no significant change to tenancies or services.

Will my landlord or freeholder change?

No, your landlord will not change. This is simply a change to our legal structure change. Both FHL and FHW will continue to be registered providers of social housing regulated by the Regulator of Social Housing.

Who makes the decision and, if approved, when will the change happen?

The decision sits with our Board, and they will take customer feedback into consideration. If they approve the change we are aiming to do it in the Autumn.  

Will rent or service charges be affected?

No, the new structure will not affect rent or service charges. We would continue to review charges every year as we do now and in line with current tenancy agreements or leases.

Will customers' rights as a tenant change?

No. Our customers legal rights will not be changed or reduced.

Why are you making the change?

A community benefit society is just a legal alternative to a ‘company’. It is specifically designed for organisations set up to improve and support communities. A lot of registered providers of social housing are community benefit society. We think that making the change will better reflect what we do. It will also help us to improve our administration of the organisation.

Google translate Google translate
click to choose
Colour contrast Contrast
Font size Text size