Supporting our vulnerable customers

Since the lockdown started at the end of March, team members across Futures have been contacting vulnerable and elderly customers who are shielding due to the coronavirus measures.

We don’t want any of our customers to feel alone, without support or struggling during what has been a challenging time for us all. To help customers we arranged weekly calls for people who wanted them, and care packages to be delivered to people who couldn’t get out to the shops.

In total, we’ve made 5,352 phone calls to customers, 3,484 of them to vulnerable and elderly people.  1,868 weekly welfare calls have also been made to chat with customers and make sure they know they aren’t alone. This means that overall, we’ve spent 298 hours talking! On top of this, our dedicated team members have delivered 395 care packages to customers across our areas.

We’d like to thank everyone from across the organisation who has gone above and beyond to make these calls and support our customers in their time of need.

Although we are beginning to get back to normal, and seeing a drop in the number of customers who need our care packages, we want to remind you that we are still here and ready to help, so please don’t hesitate to get in touch.

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