Coronavirus: impact on house moves

Coronavirus is causing a lot of disruption to our lives, and this includes house moves. We have had to stop non-essential moves, which we know might be inconvenient and frustrating and we appreciate the patience and understanding of our customers during this challenging time. Our top priority is our customers and team members and we are doing everything we can to make sure they are kept safe and well.

We are working with local councils and following official guidance on essential moves. This guidance means we can allow moves in a number of specific situations, with our primary focus being:

  • Helping someone who needs to move because of domestic abuse or other violence in their home
  • Moving people out of temporary accommodation into a longer-term home

Our local authority partners are also following the government guidance and we’re in touch with them to make sure we know about any changes they are putting in place. If you’re not sure how this guidance will affect you, we would recommend contacting your local council.

We are still working hard to refurbish empty properties, so they are ready for people to move into, where we can carry out all works necessary and where it is safe for our teams to do so. This means we can support some essential moves, and also make sure they are ready for our customers who are waiting to move in when lockdown is relaxed.

If you had been approved for a move before lockdown started, it will still be waiting for you when we return to business-as-usual. We aren’t sure when this will be, but we will be in touch when we know more.

You can view the government guidance we and our local authority partners are following by clicking here.

You can find answers to frequently asked questions about what we’re doing to support customers and our staff during the coronavirus crisis by clicking here.

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