Who's calling you?

We have partnered up with a research agency to help us improve our services by getting in touch with our customers and gathering their opinions.

With the introduction of new services, policies and procedures, we know how important it is to continuously improve what we do, creating a better and more effortless experience for our customers. This is why we've partnered up with agencies, such as Watermelon, who contact our customers to get their opinions on the services they receive from us.  

To ensure that we can get as much information as possible, Watermelon will be contacting customers, both over the phone and online, to ask them to take part. This may mean that you are contacted by them in the evening and we want to assure you that this is a legitimate contact on behalf of Futures Housing Group.

Watermelon is an authentic market agency who are fully compliant with the Market Research Society code of conduct. They are not selling or marketing to our customers. 

If you'd like to find out more about Watermelon and the work they do, take a look at their website here.

The team at Watermelon will only ever ask for your name to carry out the research, although answers can be anonymous if you'd prefer.

If you have any concerns about who is calling you, our customer services team can be contacted on 0300 456 2531.

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