Stay well this winter.

The cold is setting in, the heating is on and no doubt you've got a huge list of things to do before Christmas comes around.

We've put together a handy guide to staying well this winter, which will hopefully mark some items off your checklist.

Keeping your home warm & safe.
Boiler trouble?
Frozen pipes?
Gas leaks & CO alarms
Power cuts
Second form of heating
Topping up your meter

One of the most common repairs at this time of year is boilers losing pressure.

You've had your heating off for a while, you go to put it on and a code flashes up saying either "E119" or "E118". Once the pressure drops below 0.5 on your pressure gauge, the boiler will become unable to function.

We've put together a handy video that will walk you through the steps to get the pressure back up to normal. Watch it here.

Frozen pipes can also stop you boiler from working.

All you need is a kettle and the problem can be solved.

Watch our video.

If at any point you smell gas or your carbon monoxide alarm goes off, you will need to call Cadent on 0800 111 999 as soon as possible.

If you have a power cut or electric supply issue, you will need to contact Western Power on 0800 6783 105.

Most of our properties have a second form of heating such as an electric fire or immersion heater.

If you have either of these, it is so important to check them before our office closes so that, if your boiler goes down, you know there is something in place. 

Did you know that running out of credit on your gas meter can seriously affect your boiler?

Keeping it topped up will help keep your boiler working.

Caring for yourself & loved ones.

Age UK advice
Testing your lifeline
Food bank donations

Age UK have released this handy document that gives some top tips and offers useful contacts.

Give it a read.

If you or someone close to you has a lifeline system, now would be a brilliant time to check it's in full working order.

You can do this by pressing your pendant or the 'help' button on the unit.

There's been a huge increase of the amount of people needing to use food banks recently.

Unfortunately, this means that food banks are struggling to stock enough for those who need it and are, in some cases, having to turn people away.

Next time you're doing your big shop, why not pick up a couple of bits to support them? Find your local food bank.

Managing your money.
Your rent
Food bank referrals

With December being the most expensive month for most, it's important to budget as much as possible.

  • Think about your priority bills (eg. rent and utility bills). There can be consequences of not paying these so it's important to sort them first
  • Take note of your income and outgoings. If you have any direct debits/standing orders, make sure you know what is coming out and when so you can be ready
  • Use a spending diary. You can find one here that will help you keep track of everything you spend

If you have rent free weeks as part of your tenancy, these fall on the last two weeks of the year (week commencing 23rd and 30th)

Please note: If you pay your rent by direct debit, this will be taken out of your bank on or around the usual date. This can change dependent on bank holidays over Christmas and New Year.


We all struggle from time to time and the Christmas period is particularly difficult. With all the added expenditure Christmas brings, people can find themselves in a position where they have little to no money to feed themselves or their families.

There’s a lot of stigma around the use of food banks and pride stops people from accessing these services. However, staff and volunteers at food banks are not judgemental and they make no preconceptions about those using them. Often, they are giving a little back after needing the service themselves and so understand the courage it takes to ask for help. They want you to feel welcome and alleviate any concerns or anxiety you may have.

If you find yourself in this position over the Christmas period, you can find information on local food banks available in your area here:


Daventry and Northamptonshire



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