Contact us.

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We have a multi-channel contact centre which is available to help customers do business with us in the most effortless way possible.

It is open:

Monday to Thursday: 8.30am - 5pm

Friday: 8.30am - 4.30pm

MyAccount
Smart FAQs
Ask us online
Social media
Write to us
Other ways to get in touch
Out of hours emergencies
Data protection enquiries

Pay rent, report repairs, update your details and manage your account with us through MyAccount.

Available whenever and wherever you need it. Any time, anywhere.

Log in  |  Sign up

Before you get in touch, check out our smart FAQs at the side of the screen and solve your issue without picking up the phone or emailing us.

Follow us on social media where we can also help you:

Facebook  |  Twitter

Write a letter to us and post it to:

Customer Services Team

Futures Housing Group
Asher House
Asher Lane Business Park
Ripley
Derbyshire
DE5 3SW

Before you call us, remember we can answer most questions through our smart FAQs. You can find them at the side of this screen.

Our phone number is 0300 456 2531.

Our out of hours, emergency-only service can be reached on 0300 456 2531.

Please note that this service is only to "make-safe" any immediate hazards and is not a full repairs service.

At Futures Housing Group, we take your privacy seriously.

If you wish to request any data we hold on you or have a complaint about the way your personal data is handled, our data protection team are here for you. 

Get in touch

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