Futures Housing Group and its subsidiaries, Futures Homescape Limited, Daventry & District Housing Limited, Futures Greenscape Limited and Five Doorways Housing Limited ("We") are committed to protecting and respecting your privacy.
This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
For the purpose of the Data Protection Act 1998 (the Act), the data controller is Futures Housing Group of PO Box 6458, Asher Lane, Ripley, Derbyshire, DE5 3BF.
How we use your information
This privacy notice tells you what to expect when this website collects personal information. It applies to information we collect about visitors to this website, and those who log in to this website.
When someone visits this website we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting this website. We will not associate any data gathered from this site with any personally identifying information from any source. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
Information we may collect from you
We may collect and process the following data about you:
Information that you provide by filling in forms on our sites (our site). This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information when, for example, you report a problem with our site.
If you contact us, we may keep a record of that correspondence.
We may also ask you to complete surveys we use for research purposes, although you do not have to respond to them.
Details of transactions you carry out through our site.
Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
Use of cookies
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
The table below explains the cookies we use and why. Each cookie is listed by name, along with the following information:
Cookie Name
Cookie name note, if required
What is it for?
A brief description of what the cookie is used for.
How long does it last?
A cookie can either be deleted after a predetermined timespan, or as soon as the user’s session ends. A session is deemed as ending when the user closes his or her browser.
What’s the implication for site behaviour?
How would the site visitor’s experience change in the absence of this cookie?
| Cookie name | What is it for? | How long does it last? | What’s the implication for site behaviour? |
| _utma
_utmb
_utmc
_utmz | These cookies are used to collect information about how visitors use our site, using a service called Google Analytics. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where vistors have come to the site from and the pages they visited. | Session, 30 minutes, 6 months or 2 years, depending on the cookie name | Without this, we will not be able to track the number of visitors to different parts of the website. |
| 0-AuthenticationToken | A random selection of letters and numbers agreed by prior calls between a third-party authentication system and the Cubik website to allow single-sign-on between different systems when configured. | Session. | Without this, the current user cannot be identified on the website, so signing in, purchasing items, My Profile, polls, and all other personalised sections of the site will stop working. This cookie is essential when a user signs in. |
| 0-AuthSession-X | - Where X is the ID of a page that has page-level authentication opt-in enabled.
- Contains the value "1" if a user has opted-in to access a page with page-level session opt-in enabled.
| | - Without this cookie, page-level opt-in will not function.
|
- 0-Cubik.Forms.DefaultValue.X.Y
| -
Where X is either "S" or "M" and where Y is the name of a field on a form
- Contains a value that will be shown as the default value in a question on a form. Allows third-party code to set form defaults.
| | - If this cookie is not used, then default values cannot be set by any third-party system that is setting default values on forms in your site.
|
| | -
Where X is the name of a metadata search page, and Y is the unique ID of the current user.
- Contains the term that the user used to perform a metadata document search.
| | - Without this cookie, document metadata searches will not work properly on the site.
|
| | - The word "True" to record that the user needs to see the User Search form when on User Administration parts of the site. The word "False" is used to tell the system to hide the search form.
| | - The user experience when searching for users is much degraded.
|
| | - Used to track the user’s settings for their current browsing session. Typical content: randomly generated letters and text. Nothing in this cookie can be used to access a user’s private information.
| | - Many site functions require this value.
|
| | - Holds the date and time that the current session started and is used by the pop-up survey function to display a survey a set number of minutes following the user arriving at the site.
| | - If not used, then the pop-up survey feature will not function.
|
| | - A 32-digit randomly-generated number that identifies the shopping basket of the current customer.
| | - Without this cookie, the user’s shopping basket will not be able to hold the contents of the user’s basket.
|
| | - Contains whether the search column is being sorted in "ASC"ending or "DESC"ending order.
| | - No. Although without it, the sort order of search columns will not be remembered and this function will not work.
|
| | - Contains the name of the column on the User Search Results part of User Administration that is being used to sort the search results.
| | - Without this cookie, the User Search Results table will not be sortable.
|
| | - A unique identifier to determine the current user of the website, randomly generated when the user signs in.
| | - Without this cookie, then certain user functions will not work.
|
| | - The word "True" if the current user is allowed to modify the site.
| | - Certain functionality is turned on or off based on this value.
|
| | - Contains an alias name used by a user on the discussion forums.
| | - If you use the alias function of the discussion forums, then it is needed.
|
| | - Used to track whether the user is signed in. Typical content: randomly generated letters and text.
| | - Without this cookie, then certain user functions will not work.
|
| | - When you access the site, this cookie is set and is fundamental to site use.
| | - Without this cookie, the site will not work.
|
| | - A single-digit number that represents the current 'viewing option' being used by the website visitor.
| | - If you want your users to be able to use the Viewing Options accessibility features of your site, then it is needed.
|
| | - Encrypted value that identifies the current authenticated user within the system.
| | - Without this cookie, then certain user functions will not work.
|
- FormSubmission-{XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX}Where XX is the uniqie id of a web form page on your website.
| - Name only (holds no value) if a form has been set up to only allow a single submission, this cookie remembers that the user has submitted the form.
| | - If you want to use the ‘single submission only’ feature of the Web Form template, then it is needed.
|
| | - The word "Threaded" or "Flat" to determine the format that the user has selected to view discussion forums in.
| | - Without this cookie, the display choice of the user will not be remembered.
|
- username_XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXXWhere XX is the unique identification number of a website.
| - Used to remember a user's username if the user selects the 'Remember my Username' box on the sign in screen of a site.
| | - Without this cookie, the ‘remember my username’ feature will not work.
|
- WebPoll-XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXWhere XX is the unique ID of a poll on your website.
| - Name only (holds no value) if the user has voted on a poll.
| - On the date entered by the author as the end date of the poll.
| - Without this cookie, non-signed-in users will be able to vote multiple times on a poll.
|
- X-UserSearchDefinitionWhere X is a single digit number from 0 to 9.
| - Contains information entered by the user on the User Administration user search page. This allows the user to navigate elsewhere on the site and to return to the correct user search results.
| | - Without this cookie, the search results will not be shown when the user returns to the search form.
|
- XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXVisited
| - Where XX is the unique id of a web form survey page on your website.
The word "true" to record that the user has completed a pop-up survey and to ensure that the survey does not get redisplayed to the user. | 100 years. | Without this cookie, the popup survey will not be able to remember that it has been shown, and will continue to be shown to the user. |
IP addresses
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual. Where we store your personal data
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted [using SSL technology]. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Uses made of the information
We use information held about you in the following ways: - To ensure content from our site is presented in the most effective manner for you and for your computer.
- To provide you with information, products or services you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
- To carry out our obligations arising from any contracts entered into between you and us.
- To allow you to participate in interactive features of our service, when you choose to do so.
- To notify you about changes to our service.
We may also provide third parties with statistical information about users of our site.Such information will not be used to identify individual users
If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.If you are a new customer we will contact you by electronic means only if you have consented to this.
If you do not want us to use your data in this way please tick the relevant box situated on the form on which we collect your data.
Disclosure of your information
We may disclose your personal information to any member of our group, which means our subsidiaries, as set out above. We may disclose your personal information to third parties:
In the event we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If Futures Housing Group or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Futures Housing Group, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Your rights
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.You can also exercise the right at any time by contacting us at feedback@futureshg.co.uk Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.Please check these policies before you submit any personal data to these websites.
Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. Changes to our privacy policy
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Contact
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to feedback@futureshg.co.uk
