Your rights and responsibilities

Your rights and responsibilities will have been explained to you when you signed your tenancy agreement. Please read it carefully and ask if there is anything you aren’t sure about.

Tenants’ rights and responsibilities

You have the right to:

Have repairs done for you by Futures Homescape
Carry out improvements with our permission
Get compensation for certain improvements if you leave
Exercise your legal rights as a tenant
Live in the property as your principal home
To assign (or pass) your tenancy to someone else
Take in a lodger, as long as you let us know, and don’t allow your home to become overcrowded
Allow a member of your family succeed to your tenancy if they have lived with you for 12 months
Be consulted about the way we manage your home and any changes or improvements that we wish to make.

Your main responsibilities are:

To pay your rent and other charges on time
To look after your home and garden
To keep the inside of your home in a good state of decoration
To do any repairs you are responsible for
Not to alter the property without our consent
To ensure your household, visitors or pets do not cause nuisance, harassment or annoyance to neighbours
To not harass or threaten others, including our staff
To give us access to complete repairs, annual gas servicing works and staff going about their duties.

If you don’t comply with your responsibilities we will give you the time to put things right. If there is no improvement we may take legal action against you. We could ask the court to end your tenancy, or could apply for an injunction against you.

Futures Homescape rights and responsibilities

Our main responsibilities are to:

Consult with you about important changes to the management of your tenancy
Keep the structure and exterior of your home in good repair
Keep heating, hot water, sanitation, and supply of water, gas and electricity in good repair and working order
Deal with your complaints
Provide services in line with our published service standards
Provide you with information about our services and performance.

We have the right to:

Change your rent or other charges as long as we give you correct notice
Request access to carry out inspection or repairs or to service appliances
Ask the courts to end your tenancy if you break your conditions of tenancy.

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