If you move home you need to end your tenancy
You should do this by:
- Giving us four weeks notice in writing
- Ending your tenancy on a Sunday
- Completing our ‘Notice to end a tenancy form’. You can also get this from our Customer Services team on 01773 573100
- Making arrangements to clear the property
- Return the keys for the property to us at our Asher Lane offices.
When you end your tenancy we will:
- Provide you with a receipt for the notice that you provide
- Write to confirm receipt of this and confirm the date that your tenancy ends
- Tell you how much rent you need to pay to have a clear account
- Send you an end of tenancy questionnaire to complete
- Arrange to inspect your home before you leave
If you need to end a tenancy on behalf of a relative or friend please contact us.
If you have a lifeline alarm
If you have a portable lifeline alarm, don’t forget that you need to arrange for us to collect this before you hand in your keys.
You can arrange this with our Customer Services team on 01773 573100.
Handing in your keys
You need to return your keys to Futures Homescape the next working day following the end of your tenancy (the Monday, or Tuesday if the Monday is a Bank Holiday).
It’s important that you return keys to our Asher Lane Office by 12 noon so that you aren’t charged another week’s rent.
What you need to do when you leave
When you leave you need to:
- Leave your home and garden in good condition
- Clear the house of all your furniture and belongings
- Replace any fittings you have broken
- Make sure that your rent account is up to date
- Return all the keys – don’t forget communal area keys
- Let Housing Benefit know when you leave.
When you leave you must not:
- Leave anyone else living in your home
- Leave any of your belongings behind or you will be recharged for disposal
- Owe any rent.
Other people to contact when you leave
You should let everyone know you have moved including:
- Water, gas and electricity companies
- Your GP and dentist
- Bank and insurance providers
- TV licensing
- Phone companies
- Passport office
- Housing Benefit and Council Tax departments.
This list is not a complete list.