You can find out about our visiting services by clicking on the questions below:
Our Neighbourhood Support Co-Ordinator’s work with residents and other agencies to promote and sustain independent living for as long a possible. Our professionally trained staff have a range of knowledge and experience to deliver support services to older and vulnerable people, acting as an advocate to help with the things that sometimes seem difficult to deal with. We can assist you with the following:
- Completing a Needs and Risk Assessment, setting out and regularly reviewing a Support Plan
- Carrying out visits on a ‘needs lead’ basis
- Completing forms and helping to maximise benefits
- Working with partner agencies to refer for appropriate support, including:
- debt advice
- social care within your home
- adaptations to your property
- other identified support
- Act as an advocate on your behalf
- Advise on health and well being
- Identify community activity groups
- Help to arrange community transport
- Promoting independent living and empowerment
These are a few of the areas in which we can work with you to ensure that you can remain living independently in your home, and provide you with the peace of mind in knowing that someone is available to help you when you need it.
Case Study A referral was received on behalf of a couple in their 70’s, and struggling to deal with their situation.There was no heating system as the gas supply had been cut off, they were in debt, had no telephone, and Mr X had recently been diagnosed with terminal cancer. Our Neighbourhood Support Co ordinator (NSC) visited the couple and completed a Needs and Risk assessment, which identified all the areas they required support in, setting out a Support Plan in agreement with the couple.Our NSC contacted the gas supplier and arranged for reconnection of their gas; debt advice was provided through our own Money Advice Officer, and assistance given to deal with their debts and to ensure they were maximising their welfare benefits, and a referral was made to Macmillan Cancer Care, who provided the support the couple needed to cope with Mr X’s illness. As a result of this support, Mr and Mrs X are now better able to live independently, able to manage the situation,and with the assurance that the NSC is available to assist with any other issues that may arise. |
We will ask you a number of questions relating to your health, disability, mobility, services you receive, welfare benefits, and participation in communal activities, as well as discussing any identified risk issues with you.From this, we will set up a Support Plan in agreement with you, to identify any areas where you may require other services or assistance.We will regularly review the Support Plan, and keep you informed of any outcomes.We will also agree how often we will visit you, dependent on your individual needs.
Service Standards
- We will carry out a Needs Assessment within 4 weeks of you requesting the service
- We will review your Support Plan at least once every 6 months
- As part of our review, we also complete a Falls Risk Assessment, and where requested we will complete a Bowel Cancer Screening assessment
- We will make any necessary referrals to other agencies or services within 10 working days of agreeing a Support Plan
- You can request a review of your Support Plan at any time, and this will be completed on the next agreed visit.
We work in partnership with Derbyshire Primary Care Trust to assist with screening people for early signs of Bowel Cancer.We do this by carrying out a simple assessment whilst carrying out a support visit.This highlights anyone who may be at higher risk of developing Bowel Cancer. Referrals are made to the appropriate agencies if required.
Any resident of the Amber Valley borough over the age of 60, or with a health need or disability
In 2011/12, the visiting service costs £5.17 per week (52 weeks).If you are in receipt of Housing Benefit, or qualify for assistance through Derbyshire County Council’s Fairer Charging Scheme, this charge may be met through the County Council’s Supporting People funding.
If you are a tenant of Futures Homescape, you will be charged over a 48 week period – refer to ‘Ways to Pay Your Rent’.
If you are not a tenant, we will send you an invoice every quarter, and details of how to pay are included on the invoice.This includes setting up a monthly direct debit.
If you qualify for Supporting People funding, we will receive the funding directly from Derbyshire County Council.You must ensure that you notify us if your benefit entitlement changes.
Click here to make an enquiry about the service.
