Gas

If you think you smell gas, ring NATIONAL GRID on 0800 111999 immediately.

It is VITAL that you follow the instructions below:

• DO NOT turn electric switches on or off
• DO NOT smoke
• DO NOT use naked flames
• DO NOT use any intercoms, door entry systems or mobile phones
• DO turn off the gas at the meter
• DO open doors and windows
• If the smell of gas persists evacuate the building.

  Transco will need some of the following information:

  Full address including post code

• Name of caller/tenant
• Telephone number
• How long has there has been a smell of gas/gas leak?
• Where the smell/leak is coming from?
• Where the meter box is
• Has the gas been turned off at the meter?
• Are there any children or old people in property?
• Any special visiting/access requirements.

For deaf or hard of hearing customers: Call Minicom/Textphone - 0800 371787

Futures Homescape must, by law, use only GAS SAFE registered contractors to fit and maintain gas installations. All appliances must be checked at least once a year. If Futures Homescape-owned gas appliances in your home have not been checked during the last 12 months, you should contact us immediately.

Gas Safety Regulations state that you must not use appliances which are considered dangerous or allow anyone else to use them. If you have a gas appliance, make sure that it is fitted by a GAS SAFE registered installer and arrange for it to be serviced at least once a year. If your home is fitted with gas central heating, Futures Homescape will arrange for this to be serviced.

To work efficiently and safely, gas appliances need fresh air. Ventilators should be kept free from blockages to avoid the build-up of dangerous fumes.