Set up in October 2010, the Panel consists of between 7-9 tenants who meet at least 6 times per year to scrutinise the performance of the business as well as ‘local offers’. All panel members receive support, advice and training to be competent within the role.
The Panel agree an annual programme of reviews with the Board and task other tenant bodies (Tenant Inspectors; Quality Circle, Mystery Shoppers) to verify information within a particular service area and then translate those findings into action reports which include recommendations for improvement. Service areas may be chosen by the group themselves, tenant suggestions, board/business priorities and/or where services appear to be under performing. It is anticipated that between 3 and 4 reviews will be conducted each year. Information is made available to the Panel to enable them to fully scrutinise a particular area of the business which includes performance information and customer surveys .
“This is a new panel with direct access to our services, teams and our board.You would be empowered to look at our performance and propose improvements.This is a tenant-led panel with real teeth and influence.”
Paul Parkinson - Executive Director
“We are a relatively new panel with direct access to all the Company’s services, team and board. As a Panel of tenants, we are passionate about making sure all tenants receive the highest standard of service possible across all areas within the business. If you share our passion, then this may just be up your street!”
Val Swinson - Chair
Are you interested? This is your opportunity to become involved and part of a team empowered to make a difference. Contact Penny Bryan on 01773 573100 or email enquiries@futureshomescape.co.uk
