Repairs and safety > Repair priorities
Repair priorities
Repairs are put into one of four priority categories to ensure that the most serious repairs are dealt with first.
Emergency
We aim to attend 95 per cent of emergency calls within four hours (except after 10pm when we leave some repairs until the following morning). We will complete temporary repairs in 24 hours.
Urgent
We aim to complete 75 per cent of all urgent repairs within four calendar days. We will complete all urgent repairs within seven days.
Routine
We aim to complete 75 per cent of all routine repairs within 14 calendar days. We will complete all routine repairs within 31 days.
Planned
We are working towards carrying out non-urgent repairs on a cyclical basis. This will allow us to package work together by area and means work can be planned more easily, carried out at reduce costs and means more repairs can be completed. We will respond to programmed repair work within 12 months.
