Our commitment

How we can help

Through consultation with previous victims of anti-social behaviour, we have adopted the following timescales for dealing with complaints. These are grouped in terms of the seriousness of the complaint - from the most serious(red) to lower level cases (blue).

RED - for cases such as racial harassment, domestic abuse and serious damage to property

• We will acknowledge your complaint by the next working day
• The investigation will begin within one working day
• We will respond to the incident within three working days

ORANGE - for cases such as noise nuisance, drug dealing from the home and verbal abuse

• We will acknowledge your complaint by the next working day
• The investigation will begin within two working days
• We will respond to the incident within five working days

BLUE - for cases such untidy gardens

• We will acknowledge your complaint by the next working day
• The investigation will begin within three working days
• We will respond to the incident within seven working days

We will offer advice and support throughout the process and there are a number of specific ways we can help. Action we can take includes:

• Visiting the person causing the problem
• Sending warning letters
• Working with other agencies
• Offering mediation
• In serious cases, legal action may be taken. This could include seeking injunctions, ASBO’s or possession of the property.

For further advice and support please download our Guide to ASB leaflet or contact us now on 01327 707500.