Welcome to Futures

We're a not-for-profit housing association that's been providing affordable homes and supporting people across the East Midlands for over 15 years. Our vision is to create great places, great services and great tomorrows. We have more than 10,300 homes extending from Derbyshire down to the Daventry area and beyond. 

We help our customers through a range of services designed to help them live well and independently. This includes offering money and employment advice and providing extra support to older customers and those with special needs. 

Digital graphic advertising pages the Futures website. Illustration shows a laptop from the side with a notebook coming out of the back of it and icons and text such as 'repairs' 'money advice'

The Help Hub

Find the answers to our most frequently asked questions, about everything from antisocial behaviour to repairs. It's quick and easy to use. 

Visit the Help Hub
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Repairs

Find out all you need to know when things go wrong with your home. A quick and easy guide to our repairs service and response times. 

Find out more about repairs
A young man wearing a white T-shirt holding a laptop. He is smiling and standing in front of a blue background.

Digital hub

There are lots of ways of getting information and help online without having to call us.

Find out more about our digital services
Photo of two blue binder files on a white surface with a yellow background. The spines of the files have a white area with the Futures Housing Group logo on it.

More about Futures

Find out more about our history, who we are and what we do. Or get in touch if you want to work with us. 

Click here to find out all about Futures

News and updates

We're proud of what we do and want to keep you informed about our services, our successes and our exciting plans for the future. Stay tuned.

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11 April 2024

Social housing waiting lists could take almost four years to clear
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10 April 2024

Important customer notice: text messages
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10 April 2024

Litter heroes assemble for the Great British Spring Clean
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08 April 2024

Announcing our new Chief Executive

Help for customers

Our customers are our number one priority and if things go wrong we want to help get things back on track for you.

If you have a question for us - we suggest checking out our Help Hub for answers to our most frequently asked questions. 

There's lots of things you can do online too at a time and place that suits you. Find out more on our Digital hub page.

And if you just need to get in touch with us, we have a page full of details about how to contact Futures.

We look forward to hearing from you.

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Service status checker

Find out about any problems with our services or online customer tools here.

  • Customer phone lines

    Our customer phone lines are working normally.

  • MyAccount

    There are no reported issues with MyAccount.

  • Help Hub

    The Help Hub is working normally to give you quick and easy answers to our most frequently asked questions.

  • Repairs checker

    Our online repairs checker is working normally and allows you to get a quick update on the status of booked repairs.

  • Live chat

    Live chat is currently not available. Please use an alternative method for getting in touch and reporting issues.

  • Our computer systems

    There are no current problems with our back-office computer systems so our teams have all the tools available that they need to help with customer queries.